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Patty Fanouraki-Barbarigou

Patty Fanouraki-Barbarigou

General Secretary

Penelope Fanouraki is a professional in business administration with ten years of experience in Sales, Reservations, and Public Relations at luxury resorts. She specializes in guest public relations and problem- solving with strong interpersonal skills. She has a proven track record of leadership and successful design, development, and execution of projects by training organized and efficient management and operations teams for demanding, luxury enterprises.

Participation in Organizations: 2019 - present

Since 2019, she has been on the Executive Committee of the Association of Women Entrepreneurs of Crete as General Secretary. Also, since 2019, she has been elected as the representative of the Association in the Federation of Professionals, Craftsmen & Merchants of Heraklion Prefecture (OEBENH), where she has served on the Board of Directors as Assistant Secretary, participates in committees of various institutions in Crete (EFKA, Municipality, Region), and is currently also a representative of the Federation in GSEVEE.

Work experience

Owner & Managing Director - Truffle House Barbarigo (Heraklion, Greece)   2005 - present

Business planning of family boutique pastry shop.

In charge of marketing and production processes.

Recruitment and training of personnel.

Operations & Public Relations Manager - Prime MD (Heraklion, Greece)   2018 – 2019

Planning & supervising daily operations of team of doctors and administrative personnel providing primary care to hotel guests in East Crete. Public Relations with Tour operator & Hotels’ representatives. Hospitality Consultant - Knossos Beach Bungalows & Suites (Heraklion, Greece) 2006 – 2012 Planned and implemented the transition of a three star all-inclusive hotel to a five star luxury hotel with private villas.

Trained hotel managers and staff on upgraded services in sales, marketing, reservations and hotel operations to address the luxury market.

Developed a public relations strategy for their new à la carte restaurant.

Responsible for the overall rebranding of the hotel (i.e. internal procedures, marketing materials).

Private Villa Manager Private Estate – Villa (Elounda, Crete, Greece)   2000 – present

Supervising personnel (6 employees year round plus seasonal), operations, budgeting, maintenance and guest hospitality.

Guest Loyalty Manager - Elounda Beach Hotel & Villas (Elounda, Greece)   1997- 2005

Head of marketing, reservations and guest relations for loyal customers managing a team of 10 professionals and a multimillion euro budget.

Sales representative for Europe and US as well as international hospitality exhibitions.

Responsible for training the company's international sales representatives.

Introduced & educated personnel on loyalty programs to company's hotels (HELIOS RESORTS)

Guest Relations Manager - Elounda Beach Hotel & Villas, Ilios S.A.(Elounda, Greece)   1996 - 1997

Ensuring guests’ day to day experience exceeded their expectations.

Handled inquires and resolved guest issues.

Implemented qualitative statistical analysis on guest questionnaires.

Education

M.B.A. Master of Business Administration with Distinction   2012

University of Kent – Business School, Canterbury, UK

B.A. Bachelor of Science Degree in Business & Management - Minor in Economics   1996

University of Maryland at College Park, Maryland, USA

A.A. Associate in Arts Degree in Business & Management   1995 

University of Maryland European Division, Schwäbisch Gmünd, Germany

Certificates of Scholarship – Dean’s List 1992-93, 1993-94, 1994-95

Languages

  • English    Fluently spoken and written
  • French     Good spoken and written
  • German    Fair spoken and written
  • Italian    Fair spoken

Computer skills

Excellent computer skills MS Office, Touch typing, Hotel Management Systems

Professional Certifications - Seminars

  • NLP Practitioner Certification (June 2019)
  • Valuing the Food Experience - IMIC 2011 (Feb 2011)
  • NetRez Training Course - The Leading Hotels of the World (Apr 2004)
  • Train the Trainer - Gold Axia (Mar 2004)
  • The Transient Edge /Front Desk & Reservations - Signature (Feb 2004)
  • Personnel Management & Successful leadership - Forum Training (Nov 2002)
  • Contemporary management leadership & customer service - EEDE (Mar 2002)
  • Personal Assistants Excellence - Ivor Spencer, Butler Int’l school (Apr 2000)
  • Leadership & Supervisory Skills - Roland Fucks, F&B Consultant (Oct 1997)

Memberships - Professional Non-Profit Associations

Assistant Secretary – Federation of Small Businesses of Heraklion (“OEBENH”)

General Secretary – “Association of Development of Cretan Businesswomen”

Hobbies

Swimming, Yoga, Travelling, Diving, Music, Baking

  • Evangelia Menegaki-Titaki Member